All the products we sell come with the legal guarantee of conformity established by Spanish consumer law.
How long it lasts
3 years from delivery. If the fault appears within the first 2 years, it is presumed to have existed when you received the product, unless proven otherwise.
What you can ask for
Repair or replacement of the product, at no cost to you. If neither is possible or they are not carried out within a reasonable time, you can ask for a price reduction or termination of the contract with a refund.
How to make a claim
Write to us from the contact page or at termoboxshop@gmail.com with your order number, a description of the problem and, if possible, photos or a video. You can also write to us by post at: Aaron Torruella Pozas (TermoBox), C/ Ardales, 59, 17300 Blanes (Girona), Spain.